HELP & FAQ

What is Yetunde?
Yetunde is a dating app focused on Yoruba singles and the Yoruba diaspora, helping you create real connections through profiles, swipes, and messaging.

Where is Yetunde available?
Worldwide. Certain features (like payments) follow local store rules.

Which devices are supported?
Android and iOS mobile apps.

How do I contact support?

• In-app: Settings → Help & Support
  
  

• WhatsApp Business: +234 704 562  9105
  
  

• Instagram/Facebook DM: @yetunde.app
  
  

• Email: support@yetunde.app

• How do I create an account?
  Download the app, sign up with your email, and complete Age & ID Verification to unlock the app.

• How do I edit my profile?
  Open Profile → Edit to update photos, bio, interests, and preferences.

• Can I change my name or age?
  You can change your display name. Age is tied to your verified ID and can’t be edited.

• Why must I verify?
  To keep the community 18+ and reduce fake accounts. Verification is required before you can use the app.

• What do I need to verify?
  A government-issued ID (International Passport including Resident Permits, Driving Licence or NIN(Nigerians) and a quick selfie/liveness check (we compare the selfie to the ID photo).
  NOTE: Most importantly the ID should show your legal name as used in the registration and Date of Birth.
  
  
  

• My verification is stuck—what should I do?
  Check you have good lighting, remove hats/glasses, and ensure your device is on the latest OS/app version. If it still fails, contact support with your Yetunde account email and device model.

• Is my ID stored?
  We process ID data only for verification and security. We minimise retention and protect it using industry best practices, and we do not store the images uploaded. See Privacy & Data.

• What plans do you offer?
  We currently offer tiers such as Ayanfe, Ide, Fadaka, Wura. Higher tiers unlock more features and response quotas.

• What are Boosters (Booster24/Booster48)?
  Short bursts that increase your profile visibility for 24 or 48 hours. And to be able to interact with higher tier

• How do quotas work?
  Higher tiers can like/respond more. If you hit a limit, you’ll see a message in-app. Upgrade a plan or wait for your daily reset.

How can I pay?

• iOS: Apple in-app purchase (IAP).
  
  

• Android: Paystack
  
  

I paid but don’t have access. What now?

• contact support with:
  
  

  • iOS: Apple receipt/order ID
    
    

  • Paystack: Transaction reference
    
    

Do you offer refunds?

• None is offered at the moment.
  
  

Why does the price look different in my currency?
App stores convert pricing based on your region/taxes and may update exchange rates periodically.

How do matches work?
 Find Your Match, your path to a meaningful connection is simple:

1. Discover: Browse through profiles and swipe right if you're interested.

2. Connect: A match is made the moment your interest is reciprocated.

3. Engage: Once you've matched, unlock a private chat to get to know each other through text, photos, and voice messages. ⁠

Can I send photos or voice notes?
Yes. Keep content respectful and follow our community guidelines.

I’m not seeing new matches. Any tips?
Update photos, complete your bio, use Boosters, and widen your search preferences (distance/age). And read more what your current plan offers in the profile view.

How do I report or block someone?
Open the conversation or profile → More → Report/Block. Reports go to our safety queue for review.

What happens after I report?
Our team reviews for guideline violations. We may warn, limit, or remove accounts to keep users safe.

Do you share my report with the other user?
No. Reports are confidential.

The app crashes or is slow.
Restart your phone, update Yetunde to the latest version, and ensure strong network. If it persists, contact support with your device model, OS version, and a short description.

I can’t log in.
Use Forgot Password or check your email/SMS for verification codes. If locked out, message support with your registered email/phone.

Do you host events?
Yes, watch our social pages and in-app announcements for Yoruba singles connect events and community activities.

Can I get support via WhatsApp or social media?
Yes. You can message us on WhatsApp Business or DM us on Instagram/Facebook. For security, we may ask you to confirm your registered email/phone or continue via in-app support.

Why haven’t I received a reply yet?
We aim to respond within: 2 hours (critical payment/verification blocks), 8 hours (high), 24 hours (general). Response times may vary on weekends/holidays.

Community Guidelines
Be respectful. No harassment, hate speech, scams, or explicit content. Violations may lead to warnings, feature limits, or account removal.

Age Requirement
18+ only, verified via ID and selfie.

Impersonation & Scams
Never share passwords, codes, or financial info in chat. Report suspicious behaviour immediately.

Privacy Policy | Community Guidelines